Where Do You Ship?
We ship worldwide, and we also have a 100% satisfaction guarantee policy on all products. If you require more information than is provided on this site, please do not hesitate to contact us.
How long will my item take to arrive?
Every year it seems we get the same thing happen - customers order and then (unfairly) complain about not having received their item. All items ship within 5 BUSINESS/WORKING days of order, although quite often this is the maximum period. The typical delivery time to Australia and the USA is 11 - 14 days, although on occasion it can take up to 21 days depending upon weather and time of year - i.e. Christmas can make this take slightly longer. This means that there are extra days where the postal system does not work - e.g. Christmas Day, New Years Day and on occasion Christmas Eve & New Years Eve. These extra days of holiday are beyond our control and can add to the delivery time for your order. You MUST expect a longer delivery time when ordering at this time of year - not as a result of our service - but as a result of the extra strain put on the postal service worldwide.
Can I customise the design?
Yes you can! We are happy to work with customers and provided any requests are discussed via email first, we can usually make anything possible! YOU MUST BUY FROM THIS LINK FOR A CUSTOMISED HOODIE: http://dpclothinguk.ecrater.co.uk/p/15350956/sons-of-anarchy-custom-charter-hoodie
A Quick Note About Our Feedback
Ok, so we work very hard to keep our customers happy, and we felt the need to address the negative comments made regarding our service.
1. All of the negative feedback was made by customers from international destinations like the USA, and is the direct result of people wrongly expecting a rapid delivery service like DHL 48 hours.
A few of these customers placed an order in the 2 weeks before Christmas (the busiest time of the year for us AND the postal service) and to expect it to arrive in 7 days from an International destination is simply not realistic.
To be able to receive this service, customers would have to pay a delivery fee in excess of $80 just for the delivery - a price which exceeds the price we charge for the hoodie.
2. As we offer customers the option to customise the text on the rear of the hoodie - it means that the items are hand made to order, and are not sat waiting on a shelf waiting to be sent out.
This also means that each item requires 5 working days to be created - before and in addition to being sent out.
Whilst this may add to the total time taken to receive your order, it is a totally unique product and is by far and away in our opinion, the best quality you will find on the internet in the world.
On average the time taken to receive your order for the USA is 14 days (from point of posting) but this can rise to 21 when it is busy or if weather conditions are severe.
I received a California text Design - not a custom design
As you can see from the feedback - certain people have mentioned that they received a CALIFORNIA rear text design instead of a design like MICHIGAN. If you look to the right of their feedback - you can see the product they ordered, and in this case, it shows a standard CALIFORNIA hoodie was ordered!!! You cannot order a standard hoodie (non - custom) and ask for the rear text to be changed as this service costs more!! We have a listing specifically designed to offer this service - and you will need to select this listing to be sent a hoodie with custom text. We hope this clears up any wrongly added customer feedback - which is only as a result of customer error in clicking "BUY" on the wrong listing.
How good is the quality?
We are a professional design and clothing company, and we use state of the art digital clothing printers and plotters to craft our designs. NONE OF OUR ITEMS ARE "IRON ON TRANSFERS"!!! On certain designs we use professional grade fashion vinyl which is applied under extreme pressure and heat (over 180 degrees C) which causes the vinyl to bond with the fabric. The vinyl we use is the same as used by the England Rugby team on their shirts - so we think that is good enough! Any comments suggesting otherwise by customers in our feedback are entirely unfounded and are made by people who have no idea what they are talking about. The quality of our materials is so good, it will outlast the hoodie in terms of surviving endless wash cycles - provided our wash instructions are followed. Our hoodies are also excellent quality, and have never been changed from day 1 of trading. They are 80% cotton and retain their softness after many washes - unlike some other sellers who use 50% cotton hoodies which feel pretty nasty after a couple of washes. In summary - we work very hard to make sure the overall quality of what reaches our customers is of the very highest standard, and we can assure you, that you would be proud to wear our clothing to any event.
How thick is the hoodie?
Our hoodies are 280gsm (grams per square metre). This basically means they are a medium thickness hoodie suitable for anyone to wear in any country - at any time of year. We have found this is the best all rounder for our customers, as it is still affordable to ship (thicker hoodies = more expensive to ship - as they can weigh substantially more). This combined with the fact that we have customers from all over the world - means that you can be happy to wear one of our hoodies if you live in Australia, Africa or the USA without it being to hot or too cold. We can if you prefer - supply thicker hoodies up to 330gsm. Please contact us for a quote if this is something you would like.
Is anything ironed on?
No! No! No! As mentioned below in more detail - all designs are so strong - they will outlast the actual hoodie when it comes to surviving repeated washing. FOR MORE INFORMATION - PLEASE READ: "HOW GOOD IS THE QUALITY?"